Ինչպե՞ս կարող են գրադարաններն ապրումակցել իրենց օգտատերերին և փոխակերպել իրենց թվային փորձառությունը

Ամփոփում

The rapid evolution of the digital world and artificial intelligence(AI) is reshaping services across industries, offering unprecedented opportunities for efficiency, personalization, and innovation. How can libraries empathize with their users and transform their digital experiences? AGBU Papazian Library Academic Support and Systems and Electronic Services staff conducted research and applied new approaches and tools to redesign the library’s website and user experience. Design Thinking methodology was used to understand users, identify their needs and problems. Surveys and Google Analytics were used to collect data, analyze the results, and turn them into usable services. Figma was used to prototype the website’s user flows and content layout.